Returns & Exchanges
We offer a 7-day return policy for our mechanical keyboards and accessories, provided they are in original condition and packaging. If you experience any technical issues within the warranty period, our support team is available to assist with a replacement or repair.
Initiate a Request
Contact our support team via the help desk or email with your order number and a brief explanation of the reason for the return.
Quality Inspection
Provide clear photos or a short video of the product to verify its condition and, if applicable, demonstrate any hardware defects.
Ship the Product
Once approved, securely pack your item in its original box and ship it to our designated warehouse address using a trackable courier service.
Refund Processing
After our technicians inspect the returned unit, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing