Frequently Asked Questions
Everything you need to know about your mechanical keyboard experience.
What is the difference between Hot-swappable and Non-Hot-swappable keyboards?
Hot-swappable keyboards allow you to change your switches without soldering, making it easy to customize your typing experience. Non-Hot-swappable versions have switches soldered directly to the PCB.
How long does shipping take and which countries do you ship to?
We ship globally to most countries. Standard shipping typically takes 7-15 business days, while expedited shipping can take 3-7 business days depending on your location.
Are Keychron keyboards compatible with both macOS and Windows?
Yes, all Keychron keyboards are designed with a unique Mac layout and include Windows-specific keycaps, along with a physical toggle switch to swap between operating systems.
What is your return policy?
We offer a 7-day return policy for items in their original packaging. Please note that customers are responsible for return shipping costs unless the product arrived damaged or defective.
How do I update the firmware on my keyboard?
You can download the latest firmware and flashing tools directly from our official website under the 'Firmware' section. Please follow the specific instructions for your model carefully.
Does my keyboard come with a warranty?
Yes, we provide a 1-year limited warranty that covers defects in materials and workmanship under normal use from the date of purchase.